Amazon Transportation Services Private Limited (Amazon India) and the Department of Posts (India Post) announced a strategic Memorandum of Understanding to fortify their nationwide logistics partnership. By combining Amazon's customer-centricity and technological prowess with India Post's vast last-mile delivery network and decades of expertise, the collaboration aims to redefine benchmarks in e-commerce logistics. Under the MoU, the two will closely synchronize operations through seamless integration and knowledge exchange to maximize efficiencies, optimize resource utilization, and explore capacity sharing across their logistics networks. The alliance will drive mutual growth while elevating the delivery experience for Amazon customers, especially in remote and rural parts of India.

In the last 2-3 years, India Post’s footprint across Amazon logistics network has more than doubled with pickup points growing from 6 locations to 13 locations across the country. In another first, Amazon became the first ecommerce company to enable an end-to-end integrated cash-on-delivery solution with India Post. This along with overall improvements has resulted in a near 3X increase in the volume of Amazon parcels being delivered via India Post in the past 18 months. 

Vandita Kaul, Secretary (Posts), Department of Post said, “India Post, with its extensive network of about 165000 post offices, is uniquely equipped to democratize e-commerce across the nation. Our partnership with Amazon represents a significant leap forward in our efforts to bridge the digital divide, enhancing e Commerce across for all citizens. Aligned with the vision set forth by the Hon'ble Minister of Communications, Shri Jyotiraditya M. Scindia, the government is focused on transforming the Department of Posts into a fully-fledged logistics service provider. Department of Posts acknowledges the importance of strategic alliances in our journey toward modernization and growth as a logistics backbone. We remain committed to providing technology driven, operations focused logistics services capable of responding to the evolving needs of the e-commerce landscape.”